Delivery & Returns
Orders placed on the formahouse.co.uk website are generally dispatched within 72 hours. Please allow 3-5 working days during the build-up to Christmas. We charge a standard £5.25 for delivery per order placed on our website (transactions over £50 are sent carriage free). This is a 'signed for' service sent via a UK courier. At present we only deliver to a UK mainland address. If there is an issue with the dispatch of your consignment, our customer services team will make contact with you directly via email to resolve. If you wish to amend an order placed, please contact
us at the earliest opportunity, so we can rectify for you.
If you change your mind and wish to return an item, please notify us in writing within 30 days of receipt to: [email protected]
. We will issue the relevant return instructions and process a refund for you once the item has been received and processed via our warehouse. In most cases (unless faulty or the item is deemed unfit for purpose) the return delivery charge will need to be paid for and outward delivery charges will not be credited.
If you are reporting a fault or damaged item on arrival, we generally ask for an image to be sent to us where possible for Company auditing purposes. We may need to arrange a collection of faulty goods and in this instance, formahouse.co.uk will cover any costs incurred. A full credit (including outward delivery costs) will be issued if an item is found to be faulty or damaged on arrival.
Most formahouse.co.uk products carry a one year guarantee.
If you are a retailer, please click here
for our full trading terms & conditions.